Terms of service

1.1 These terms apply to all contracts for the use of notamsign, meaning the application at app.notamsign.com with its interfaces and plugins. Your contract partner is Janike Arent, Lavendelweg 7, 30880 Laatzen, Germany (“we”).

1.2 notamsign is offered to businesses only (Unternehmer within the meaning of section 14 of the German Civil Code). By ordering, you confirm that you use notamsign for your trade, business or profession.

1.3 Your own terms and conditions do not apply, even if we do not expressly object to them.

2.1 The plans shown on notamsign.com are not a binding offer. By submitting your order at checkout, you make an offer. The contract is concluded when we confirm the order by email or activate your account, whichever happens first.

2.2 For the free plan, the contract is concluded when your account is activated.

2.3 The contract languages are German and English. If the versions differ, the German version applies.

3.1 notamsign measures where leads and orders come from, attributes them to campaigns and reports on them. We provide the software as an online service. The limits and features of your plan (projects, events per month, history, features) are those shown on the pricing page when you order.

3.2 Features marked “in progress” are owed only once they are released.

3.3 We keep developing notamsign. We may change or replace features if the promised features of your plan remain available in equivalent form and the change is reasonable for you.

3.4 We schedule planned maintenance for low-traffic times where possible. We commit to a specific availability only if it is agreed separately.

3.5 Support is by email at hallo@notamsign.com. We usually reply within two business days.

3.6 Event limits are guidelines; the number of projects is fixed. At 80 percent of the event limit, you get a warning. If an account stays above it two months in a row, we offer an upgrade. From the third month, notamsign records new visitors only without recognition; existing journeys and the feedback of known leads keep running, and tracking itself never stops. Bots and duplicates do not count.

The Free plan costs nothing and has the limits shown on the pricing page. You can end it at any time. We may change or discontinue it with 30 days’ notice.

5.1 Subscriptions run monthly or yearly, as you choose. The price is due at the start of each term.

5.2 A subscription renews automatically for the same term. You can cancel at any time in the customer portal or by email; cancellation takes effect at the end of the current term. We do not refund paid periods pro rata.

5.3 Moving to a larger plan takes effect immediately, and we charge the difference for the rest of the term pro rata. Moving to a smaller plan or from yearly to monthly billing takes effect from the next term.

5.4 If your plan includes a monthly credit allowance, the amount is stated in the order confirmation. We credit it on the first day of each month, also on yearly billing, and it expires at the end of the month. Otherwise, part 7 applies.

5.5 We announce price changes at least 30 days before the term from which they apply. Until then, you can cancel at the end of the current term.

6.1 The founder license is a right to use notamsign, paid once, in the scope of the plan purchased (Solo, Starter, Pro, Pro Plus or Agency) for as long as notamsign operates. “Lifetime” refers to the lifetime of the product, not that of the buyer or the buyer’s business. We record the scope at the time of purchase (projects, events per month, users, credits per month, features with delivery status) in the order confirmation.

6.2 It includes the features and limits of your plan at the time of purchase and all future features we assign to that plan. It does not include services we expressly sell separately, such as custom integrations, or credits beyond the monthly allowance.

6.3 Section 3.6 applies to event limits.

6.4 We credit the monthly credit allowance on the first day of each month. It expires at the end of the month.

6.5 You can move to a larger lifetime plan at any time, even after lifetime sales close. You pay the difference between the round 2 prices. The limits and credits of the new plan apply from the first day of the next month. You can move to a smaller plan only within the money-back period.

6.6 The license is valid for one account (one organization) and is not transferable. Exception: you transfer your entire business; then on request.

6.7 Within 30 days of purchase, you can ask for a full refund without giving a reason. After that, refunds are excluded unless the law mandatorily provides otherwise.

6.8 If we later sell a lifetime license with the same scope at a lower price, founder license holders receive the next larger plan free of charge. For Agency, we double the credit allowance instead.

6.9 We announce any shutdown of notamsign at least twelve months in advance. Exceptions are insolvency, a regulatory ban and security emergencies; then we inform you as early as possible. Until the last day, you can export all your data.

6.10 In case of serious misuse, such as reselling access, generating credits automatically, attacking the platform or breaking the law through notamsign, we may terminate the license for good cause (section 314 of the German Civil Code), as a rule only after an unsuccessful warning. No refund is due in that case.

6.11 From Starter up, we set up notamsign together with you on a call. Solo is set up by yourself with a guide. Founders get access to a dedicated channel for roadmap feedback.

7.1 Credits pay for actions for which we buy services from other providers: AI images, video, AI copy, finder and enrichment runs, SEO analyses, LoRA training. Tracking, attribution, reports and synchronization never cost credits. Credits are not a means of payment, cannot be paid out and are not transferable.

7.2 Before every action, notamsign shows the maximum cost. We deduct the actual cost, at most the value shown. If an action demonstrably ends without a result and without cost at the provider, we deduct nothing. If the outcome at the provider cannot be clarified within 24 hours, we deduct the maximum and credit it back if it later turns out that no cost arose.

7.3 If you add your own key for an AI provider, generation through that provider costs no credits. You bear the provider’s charges. Runs through data services without your key still cost credits. A daily limit against misuse remains.

7.4 The monthly allowance is used first, then purchased credits, oldest first.

7.5 Purchased credits are valid until the end of the billing month in which you paid for them. The expiry date is shown in the purchase dialog before you buy. Unused credits expire after that. We refund remaining credits pro rata if we shut down notamsign or end the contract without good cause.

7.6 The price list in the application shows the cost per action. We announce increases by email 30 days in advance; decreases apply immediately. Purchased credits keep their value in credits.

7.7 If we refund a credit pack, its unused credits lapse and we refund them pro rata. If a payment is charged back without a refund from us, the credits from that pack lapse and we invoice the credits already used from it. If we win the payment dispute, the credits are restored.

8.1 All prices are net plus statutory VAT. Businesses in another EU country with a valid VAT ID receive an invoice without German VAT (reverse charge). Businesses outside the EU pay no German VAT.

8.2 We bill through the payment service Stripe, with the payment methods offered there. You receive invoices by email; for subscriptions they are also available in the customer portal.

8.3 If a payment fails, Stripe retries the charge. If payment is still outstanding after a reminder, we may suspend access until it is paid. Your data is kept during that time.

9.1 Keep your login details secret and tell us immediately if you suspect misuse.

9.2 You integrate notamsign into your websites and systems and decide which data is collected. You are responsible for its lawful use there, in particular for any consent required and for your privacy policy.

9.3 Do not use notamsign for unlawful purposes and do not attack the platform. You may share access only where your plan provides for it (Agency: client workspaces).

10.1 Where we process personal data on your behalf, the data processing agreement under Art. 28 GDPR that you conclude in the application applies. It governs retention periods, subprocessors and return of data.

10.2 You can export your data during the term. After the contract ends, we return or delete it as you choose, no later than 30 days after the end, unless a statutory retention obligation applies.

10.3 Our privacy policy applies to this website.

11.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and where we have given a guarantee.

11.2 If we breach an essential contractual obligation through slight negligence, we are liable only for the foreseeable damage typical for the contract. Essential obligations are those that make the contract possible in the first place and on whose fulfillment you may regularly rely. Otherwise, liability for slight negligence is excluded.

11.3 Attributions and forecasts in notamsign are analyses of the data collected. You make your own decisions on budgets and campaigns.

We may change these terms for the future if a change in the law or new features require it. We do not use this procedure to change the scope of services, prices, liability or the rights under a founder license to your disadvantage. We notify you of changes by email at least 30 days in advance. If you do not object within that period, the changes are deemed accepted; we point this out in the notice. If you object, the previous version continues to apply to you; for subscriptions, either party may then terminate at the end of the current term.

13.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

13.2 For merchants, legal entities under public law and special funds under public law, the place of jurisdiction is our place of business.

13.3 If any provision is invalid, the remaining provisions remain valid.